The following Silver Barrel nomination was written by Corey Coulam, UDOT Traffic Operations Center Control Room Manager.
On the night of March 22 around 8:30, the control room received a message from Salt Lake County dispatch describing a report from a Utah Highway Patrol Trooper of a loud popping noise at 2100 South and 900 West. Operators, Scott Fugate, Tyler Rasband and Joseph Burns, took action to use a traffic camera to try to locate what the trooper had reported. They quickly identified the flames of a fire started by transients that threatened a structure.
The operators provided the live stream video feed to Salt Lake County UHP dispatch and gave them a detailed description of the incident and location. Dispatch then contacted the Fire Department with precise information and visual confirmation readily available. Because of these quick reactions, the Fire Department was able to respond quickly to this incident. The Fire Department is noted in a news article saying that these quick reactions and the availability of a camera feed prevented this from becoming a larger fire with the potential for serious infrastructure damage.
This was reported without exact confirmation and, at the time of the incident, there were no traffic impacts whatsoever however these operators relied on their experience and skills to help emergency responders. Scott Fugate, the shift supervisor and his familiarity (from almost 8 years of working in the control room) with UHP, dispatch, and situational awareness provided him the ability to realize that this had the potential to become a large scale incident. In addition, operator skills with control room software and camera use played a large role in helping them to locate this incident on a surface street location where camera coverage is poor. What makes this more impressive is the fact that the call came at night, when the difficulty of locating incidents by camera is significantly increased.