Tag Archives: Incident Managment Team

A Typical Day – Ridealong with UDOT’s Incident Management Team (IMT)

For the last 20 years, UDOT’s Incident Management Team (IMT) has been assisting Utah motorists. UDOT held a 20-year celebration on September 22 to commemorate their service. As part of the ceremony the, IMT offered ride-alongs to media outlets to help them understand what goes on behind the scenes.

I had the chance to ride along for afternoon with Ben to see how he helps Utah drivers on a day to day basis.

After Ben explained the safety features on the truck and how he is dispatched, we headed west on S.R. 201 to patrol his territory. During the off peak hours, the IMT trucks have a roving patrol, looking for people to assist, pick up debris and mark abandoned cars.

“We are always busy, looking for people that need help, a big part is removing debris that could damage cars or cause accidents,” Ben said.

No more than 5 minutes into to our patrol, we spot a large piece of tire retread in the road. Ben stops off the side of the road, turns on his lights and runs out to get the tire. Then, a call comes in on his radio asking for assistance in helping divert traffic due to a tractor trailer crash on the 3300 S off-ramp from I-15. When we arrived on the scene, another IMT vehicle was already helping to route traffic, so we set up the message board on the top of the IMT vehicle to inform drivers.

Photo of IMT Truck with message board displayed "Left Lane Closed"

“We are just lucky no one got injured or killed by this, it could have been a lot worse,” Ben said.

Photo of grader and dump trailer blocking traffic

After about 15 minutes on the scene, the crash is cleared… but there is a new problem to handle. The truck carrying the trailer had broken the hydraulic brake lines and was leaking fluid into traffic. “Hydraulic fluid is very slick for tires. This could cause a rear end collision or a motorcycle crash in a heartbeat,” said Ben. For clean-up, the IMT drivers use a compound that absorbs the fluid and can be swept up. Overall approximately 20 gallons of hydraulic fluid was spilled. Therefore, the Salt Lake Valley Environmental Health Department was called to the scene to ensure that it was properly cleaned up. The owners of the truck and trailer help in the clean-up and after about an hour and a half the road is ready to be opened again.

“There are things to do no matter where we go, this is good example of how things can go wrong pretty quick on the road,” Ben said.

Photo of crews spreading absorbing compount on hydraulic oil

As soon as we are available again, the Utah Highway Patrol asks for an assist on I-15 to help with a traffic stop. A woman who is pulled over is threatening to harm herself. We drive to scene and set up the cones and use the IMT message board to inform motorists that the HOV lane is closed ahead.

Photo of IMT truck and UHP car using closed HOV lane to assist a motorists

“Our main job is to keep people safe, and that includes making sure that highway patrol can do their job effectively,” said Ben.

After the scene was cleared we headed up I-80 towards Parley’s Canyon. Ben tells me that there is usually an overheated car or semi that they can push out of traffic or make sure they are okay. We don’t even make it past the first exit before we spot a driver on the shoulder. We turn around to find a woman attempting to change her tire but without success. Her tire won’t come off the car. After a few quick hits with with Ben’s rubber mallet, the tire comes off and the spare is installed.

“Sometimes it can take us five minutes to do what it could take people over thirty, we have the right tools to get people back on the road,” said Ben.

Photo of IMT Professional changing a tire

As the afternoon commute gets closer, the IMT vehicles stage themselves closer to major freeways to be in better position to help. Once again after only three miles there is a truck and camper on the side of the road. The CV joint has broken and they have been working on pulling it off for the last hour. They don’t have a big enough wrench to get the bolt off. Ben pulls out the impact drill and they are able to get the needed piece off in a matter of minutes.

Melinda from Magna was grateful for the help. “We would have had to go buy another wrench come back and then it would be rush hour,” she says. Melinda, like a lot of Utah drivers wasn’t aware that there was a team dedicated to help those stuck on the side of the road. “I had no idea, but I am sure glad that you guys came to help us, just having those flashing lights makes me feel safer,” she said.

Photo of IMT Professional assisting with roadside repairs

After the repair was made, we lead them back onto the freeway and sent them on their way.

My time with Ben had come to an end. The IMT was bracing for the afternoon commute where they would help with crashes and more stranded motorists. As we drove back to the UDOT building, Ben pointed out three abandoned cars that he would go back to check out.

“We can’t help everyone all the time because we get called to accidents, but as you can see there is a lot of help needed on the roads,” Ben says as we finish our time together.

After just a few short hours I saw that the Incident Management Team has a huge impact on traffic and keeping people safe. There is a lot of thought, time and effort to ensure that Utah roads are safe as they can be. So if you see an IMT truck on the side of the road, be sure to slow down and give them as much space as possible.

This guest post was written by Adam McMillan, Traffic Operations Center Intern.

UDOT’s Incident Management Team participates in Emergency Vehicle Training

Photo of all of the IMT trucks lined upUDOT’s Incident Management Team (IMT) vehicles exist to help motorists when they have car trouble and to support the Utah Highway Patrol (UHP) during any roadway incident. UDOT is focused on quick clearance of traffic incidents to minimize the risk to the first responders and to have travel lanes reopened as soon as possible.

UDOT’s IMT program has 14 trucks operating in all four of UDOT’s regions. The trucks carry a variety of equipment, including jacks, gasoline, air compressors, battery packs, oil dry, first aid kits and various tools for minor roadside repairs. UDOT chose to operate larger vehicles than some other states for the IMT program. The benefits are better visibility to passing motorists and the ability to carry more equipment.

Image of Twitter comment thanking an IMT driver for help chaning a tire.

A thank you received by UDOT Traffic on Twitter

IMT drivers are required to attend several trainings per year including training on hazardous material spills, emergency traffic control, medical and FEMA classes. Recently, the IMT drivers completed their certifications in emergency vehicle operations at the UHP training track near Camp Williams. The drivers learned about proper backing techniques, defensive driving, their vehicle dynamics and proper emergency traffic scene safety.

Image of a tweet sent thanking IMT for they help while stranded on I-80 near the airport.

Thank you recived by UDOT Traffic on Twitter.

The IMT program has helped hundreds of motorists over the last several years. Some people refer to the IMT drivers as “professional good samaritans.” Disabled vehicles on a freeway create a safety hazard, especially when the disabled vehicle is blocking a travel lane. The likelihood of a secondary crash resulting from congestion increases by almost 3% for every minute that the lane is blocked. Approximately 20% of all crashes are called secondary crashes, or a crash that can be traced to an original incident.

This guest post was written by Jeff Reynolds, Roadway Safety Manager.

IMT Receives Silver Barrels

Group photo of IMT with CarlosIf you’re a long time reader of our blog you already know about our Incident Management Team (IMT) and how valuable they are. You especially understand this if you’ve ever been stranded on the side of the road and they came to your rescue. Yesterday Executive Director Carlos Braceras presented IMT with silver barrel awards. Award recipients included:

Todd Abbot
Brent Beach
Bill Frashure
Nick Jarrett
David Jean
Steve Johnson
Alan Peterson
Jeff Reynolds
Curtis Sanchez
Dave Stallworth (recently retired)
Dave Tuttle
Travis White
Mark Whittaker
Ron Williams
Robert Woolsey
Matt Zwemke

Thank you to these very deserving individuals and be sure to check out the reasons why we appreciate them so much:

Job Well Done
Managing Nicely
Incident Management Teams: UDOT’s angels in white trucks provide assistance to stranded motorists