July 27th, 2011

NAVIGATING UDOT

Optimize Mobility, by Catherine Higgins.

UDOT has a centralized system for handling inquiries.

Want to talk to a real person? Customer Service Specialist Kitty Wright answers calls and directs inquiries to the right employee, division or region.

You can use the system to get answers to questions about UDOT, including current and upcoming construction and how it will affect your commute, location of bike routes, planned maintenance projects, permits for special events, and policies and procedures. There are two easy ways to access the inquiry system:

  1. Call UDOT, 801-965-4000
  2. Visit the UDOT Website and click on “contact UDOT” at the top right of the home page

The UDOT inquiry system helps to ensure that your communication will be sent to the proper division and person — this could include the bicycle and pedestrian coordinator, a specific maintenance shed, the correct project manager or another staff member who oversees the area of your concern in a specific region.

Eveylyn Tuddenham, Bicycle Pedestrian Coordinator for UDOT fields many calls from cyclists. She recommends that callers use the centralized system because “decisions regarding upcoming projects, permits, road construction and maintenance operations are handled by the UDOT Regions, so it’s essential that the Regions know of any concerns that fall within their jurisdiction. Using the UDOT inquiry system will keep the Regions informed and allow them to respond directly to you. ”

Will construction on Bangerter Highway impact your commute?

The centralized system is designed to be customer friendly. “Because online email inquiries are logged and assigned a due date, using the system results in a timely response and allows UDOT to track your concerns on a departmental level,” says Tuddenham. “This is especially important if your inquiry involves a critical issue.  Phone calls and email that are not submitted through the online system are not formally tracked.”

For general information about bicycling in Utah, visit the UDOT Walking and Biking page. Tuddenham  is also available to discuss concerns and answer questions about UDOT policies, procedures and resources with respect to cycling and pedestrian concerns.  Contact Tuddenham at 801-964-4564, or  etuddenham@utah.gov .

Construction concerns

Dez Warner Regan, PIM for UDOT, talks to a business owner along a construction corridor in Ogden.

UDOT maintains a website for each construction project. For questions about a specific construction project, the most direct way to find answers is by visiting the project website. UDOT’s Know Where Know Why service has an interactive map that helps you locate projects all over the state. Project websites are loaded with good information such as maps and construction updates. Most project offer an email update service and a project information line.

All construction projects have a Public Information Manager who is responsible for updating the project website, returning phone calls as quickly as possible and sending out updates via email. Project PIMs visit businesses along the corridor also to answer questions face to face when necessary.

Studies and future projects

While construction is the most noticeable UDOT activity, citizens can get informed and involved in early planning, study and designing processes for future projects before any road work starts. The Projects, Studies and Future Plans page on the UDOT website has many links that lead to information about upcoming projects. UDOT seeks public input during many stages of the planning process. Be sure to get informed and comment on projects in your area.

Back Top

Responses to “NAVIGATING UDOT”

  1. No comments yet.
  1. No trackbacks yet.

Leave a Reply

Back Top