May 5th, 2010

Incident Management Teams: UDOT’s angels in white trucks provide assistance to stranded motorists

Uncategorized, by Catherine Higgins.

As part of Public Service Recognition Week, Utah State Government Executives were asked by Governor Herbert to spend part of the day with state workers who provide direct help to the public. UDOT’s Incident Management Teams are trained to work with Highway Patrol officers at accident scenes, come to the aid of stranded motorists and remove dangerous debris from the freeways.

Like guardian angels of motorists on state roadways, IMT workers spend most of the day looking for people who need help. Director John Njord spent a few hours patrolling I-15 in an IMT truck with Jeff Reynolds.

IMT worker Jeff Reynolds, left, and Director John Njord, far right, look on as a motorists calls for assistance. Jeff first makes sure the motorist is not hurt and is safely away from traffic.

The red car had a punctured gas tank. A large jagged piece of steel was the culprit.

The red car had a punctured gas tank. A jagged piece of steel, bottom right, is the culprit.

Jeff and John discuss the scene and determine that the very small amount of spilled gas and stopped car do not pose a hazard.

Jeff and John discuss the scene with IMT Coordinator Dave Stallworth. Luckily, the amount of gas spilled is very minimal, and does not pose a hazard to the public.

Soon confirmation is received that a tow truck is on the way, so the IMT truck is back on the road. Most stranded motorists who get IMT help see resolution within 30 minutes.

John thanks IMT Coordinator Dave Stallworth. IMT workers are work long days and are on call 24/7.

John thanks IMT Coordinator Dave Stallworth. Dave and his team work from 7 a.m. to 7 p.m. every day, but are on call 24/7.

Jeff and Dave talk about truck mileage and maintenance briefly before going back on patrol.

Jeff and Dave briefly discuss truck mileage and maintenance issues before going back on patrol.

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Responses to “Incident Management Teams: UDOT’s angels in white trucks provide assistance to stranded motorists”

  1. So how does one contact the Incident Management Team when one has an “incident”?

  2. I teach the AARP Driver Safety Program and I tell my participants about IMT. Is there a direct phone number people can call to get help? If so, is it OK for me to give that number out in my classes? I think you do a great job and I really encourage people to use your services instead of trying to do things themselves in a dangerous situation. Right now I am just telling them to call 911.

  3. They are dispatched by the Department of Public Safety at 801-887-3800.

  4. 911 can dispatch them but for non-emergencies we recommend using 801-887-3800.

  5. I am not sure who my angel in the white truck was, but I would like to say thank you. I had a tire blow out 6/14/13 on the 2100 exit northbound. He called it 1400 and the collector when speaking to my insurance’s roadside assistance. My angel that day helped to keep me calm. He was so patient and polite. I was very scared with traffic so close my car was shaking. I was also shaking because I had my 6 week old niece and 3 year old nephew in the car, along with my daughter and sister. He even offered to change the tire if roadside assistance took longer than 10 minutes. It was a very emotional experience for me and I am not emotional person. I am just grateful that there are people out there like my angel was today. Thank you whoever you were.

    Robin Bailey at June 14, 2013 10:33 pm
  6. Just wanted to say thanks to the incident management folks who helped me with a shredded tire today (I-15 South, 4500 S exit). They showed up within 10 minutes and stayed until everything was fixed. Thanks again.

  7. Thank you for letting us know! I’ll pass along your thanks to our folks.

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